Internal Operations
IT Help Desk & Software Support Agent
Troubleshoot common issues, search your knowledge base, open tickets and route escalations.
Your staffasks for help
Knowledge baseyour how-to articles
Identity systemverifies the person
Ticketing systemtickets and escalations
Someone on your team is locked out or stuck. They message me first.
What it does
Four Jobs, One Agent
Searches your internal documentation before escalating.
Opens and routes tickets into whatever system you already use.
Escalates what it cannot resolve, with the context attached.
Where it fits. A 30-person nonprofit has no IT staff and one person who is good with computers.
Getting started
What It Takes, What You Get
What we need from you
Your internal IT documentation and connection into your real ticketing and identity systems.
What you get
First-line support that answers immediately, tickets that arrive with context and escalation only when it is warranted.
Available With Setup
We configure this around your organization: your programs, approved information, workflows and requirements.
How it connects
Your staff, knowledge base, identity system and ticketing system, linked in one workflow.
More agents
Also in Internal Operations
Available Now
Organizational Knowledge Agent
Answer questions from your policies, grants, contracts and SOPs, with the source attached.
View agentAvailable Now
Executive Assistant
Prioritize the work, draft routine correspondence, manage scheduling and chase the follow-ups.
View agentAvailable With Setup
Meeting & Action Agent
Capture meetings, summarize the decisions and turn them into owners and deadlines.
View agentBuild the workforce your organization needs.
Select the functions you want to take off your team’s plate. We configure them around your organization’s workflows, systems and requirements.
Build Your Workforce →