Privacy Policy

We may collect personal information that you voluntarily provide when interacting with Confide, including:

• Name
• Email address
• Phone number
• Organization or clinic name
• Information you submit through forms or communications

If you are enrolled in Confide services, we may also process limited health-related information necessary to support medication adherence and care coordination.

We use the information we collect to:

• Provide and operate Confide services
• Respond to inquiries and schedule demonstrations
• Send service-related communications
• Provide SMS reminders, adherence support messages, and account notifications
• Improve platform functionality and user experience
• Comply with legal or regulatory requirements

Confide provides educational and adherence support information. It does not provide medical advice or clinical diagnosis.

If you provide your phone number and consent to receive SMS messages, B Optima Health may send you text messages related to Confide services.

These messages may include:

• Appointment or demo scheduling updates
• Platform notifications
• Medication adherence support messages
• Educational information related to PrEP

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@boptimahealth.com.

SMS consent is not shared with third parties for marketing purposes.

We do not sell or rent personal information.

We may share information with trusted service providers that help us operate our platform, such as:

• SMS delivery providers
• Cloud infrastructure providers
• Technology vendors that support the platform

These providers are required to protect your information. We may also disclose information if required by law.

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse.

However, no internet-based system can guarantee absolute security.

We retain information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

You may:

• Request access to your personal information
• Request corrections to inaccurate information
• Opt out of SMS communications at any time by replying STOP

To make a request, contact support@boptimahealth.com.

Confide is intended for individuals 18 years of age or older. We do not knowingly collect information from individuals under 18.

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

If you have questions about this Privacy Policy, please contact: